Effective Date: 24th January 2026
Transparent disclosure of
how we use cookies
No tracking or
advertising for children
Manage your cookie
preferences
Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device, remember your preferences, and provide certain functionality. Similar technologies include pixel tags, local storage, session storage, software development kits (SDKs), and web beacons — collectively referred to in this Policy as “Cookies”.
Cookies may be first-party (set by TutorCloud) or third-party (set by a service provider we use). They may be session cookies (deleted when you close your browser) or persistent cookies (stored for a defined period).
Some Cookies may be set by third-party providers we engage to deliver core service functions — for example, authentication (SSO providers), classroom/rostering integrations, payment processors, and communication or video-conferencing tools that you or your Institution activate. These providers process cookie data under their own privacy policies. We do not permit third parties to use Cookies set through the Services for cross-site behavioural advertising directed at our Users.
You have several options to manage Cookies:
Please note: disabling Strictly Necessary Cookies will impair the functionality of the Services (e.g., you may not be able to log in).
We may update this Cookie Policy from time to time. The latest version will always be available at https://tutorcloud.ae/cookie-policy/ with the effective date at the top of this document.
For questions about our use of Cookies, please contact:
TutorCloud India Private Limited
#31, 4th Floor, Above A2B Restaurant, Hebbal Outer Ring Road,
Bengaluru, Karnataka 560094
Email: dpo@licensee94cb82ad2-rqbio.wpcomstaging.com
Grievance Officer: grievance@licensee94cb82ad2-rqbio.wpcomstaging.com
Effective Date: 24th January 2026
Transparent disclosure of
how we use cookies
No tracking or
advertising for children
Manage your cookie
preferences
This Cookie Policy explains how TutorCloud Technology Limited (“TutorCloud”, “we”, “us” or “our”) uses cookies and similar technologies on the TutorCloud.AI website, mobile applications and related digital services (the “Service”) when accessed by Users in the United Arab Emirates. This Cookie Policy supplements the Privacy Policy set out in Document 1 of this Legal Pack.
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, to remember your preferences, to authenticate you, and to provide information to the site owner. Similar technologies (such as local storage, session storage and pixel tags) perform comparable functions.
TutorCloud follows a minimal-cookie approach. We use only the cookies and similar technologies that we consider necessary to operate the Service, keep it secure, remember your preferences and understand — in aggregated form — how the Service is used.
| Category | Purpose | Typical Duration |
|---|---|---|
| Strictly Necessary | Required for the Service to function, including authentication (keeping you signed in), session management, load balancing, security and fraud prevention. These cannot be disabled through consent settings, because the Service will not work without them. | Session or persistent (up to 12 months) |
| Preferences | Remember your choices such as language (English or Arabic), display mode, accessibility settings and the dashboard view you last used, so that the Service is personalised to you across visits. | Persistent (up to 12 months) |
| Analytics (Aggregated) | Help us understand—in aggregated, non-identifying form—how the Service is used, which features are popular, where errors occur, and how performance can be improved. Analytics data is never used for advertising and is not shared with third-party advertising networks. | Persistent (up to 13 months) |
Some limited third-party cookies may be set on your device by trusted Service Providers acting on our behalf, in each case only for the purposes described in Section 2.
We do not permit third parties to use cookies set through the Service for their own advertising, profiling or unrelated purposes. Categories, rather than named third parties, are described here because our vendor stack may change from time to time; Institutional Customers may request the current sub-processor list under a data processing agreement.
4.1 In-Product Cookie Preferences
Where non-essential cookies are used, we present a cookie notice at your first visit and provide an in-product Cookie Preferences control that allows you to accept, reject or manage individual categories at any time. Strictly Necessary cookies cannot be disabled, because without them the Service will not function.
4.2 Browser Controls
Most browsers allow you to view, delete and block cookies for particular sites or globally. Please refer to your browser’s help pages for guidance. If you block Strictly Necessary cookies, some parts of the Service may not function correctly, including sign-in and session persistence.
4.3 Mobile Applications
On our mobile applications, similar technologies (such as SDK-issued identifiers and local storage) can be managed through the settings of your mobile operating system or via in-product controls, where available.
4.4 Effect of Withdrawal
Withdrawing consent to a category of cookies will apply prospectively; it will not affect processing that has already occurred lawfully.
Our cookie practices are aligned to the following legal frameworks as they apply in the UAE:
Where you are signed in to a Child Account (a Learner under 18 in the UAE), only Strictly Necessary cookies and, where applicable, Preferences cookies with Parent or Institutional consent are set. Analytics are collected in aggregated form only, and no advertising or profiling cookies are placed.
If you have questions or concerns about this Cookie Policy, please contact:
Data Protection Officer, TutorCloud Technology Limited
Email: dpo.uae@licensee94cb82ad2-rqbio.wpcomstaging.com
General Support: support.uae@licensee94cb82ad2-rqbio.wpcomstaging.com
Registered office: [Insert Registered Office Address, Emirate, UAE]
Effective Date: 24th January 2026
Version: 1.0
Effective Date: 24th January 2026
Transparent disclosure of
how we use cookies
No tracking or
advertising for children
Manage your cookie
preferences
Cookies are small text files that a website places on your device to store information that can be read on later visits. Similar technologies (local storage, session storage, pixels, SDK identifiers) work in comparable ways and are covered by this Cookie Policy where used.
TutorCloud uses a small number of cookies and similar technologies on http://www.tutorcloud.ae and in our applications. Consistent with our commitment to a minimal-footprint approach in Australia and New Zealand, we do not use behavioural advertising cookies on the learner experience and do not permit third parties to track learners across sites through our Service.
| Category | Purpose | Consent | Typical Duration |
|---|---|---|---|
| Strictly Necessary (Essential) | Required to operate the Service. Includes authentication, session management, load balancing, security, fraud prevention, and accessibility state. | Not required (necessary for the Service you have requested). | Session or up to 12 months. |
| Preferences (Functional) | Remember your language, region, display settings, chosen accessibility options and other non-essential preferences. | Enabled by default; can be disabled in cookie settings. | Up to 12 months. |
| Analytics (Performance) | Aggregate, de-identified usage measurement to help us understand how the Service is used and improve it. We do not use analytics cookies for behavioural advertising, and analytics is disabled by default for accounts we know or reasonably suspect belong to minors. | Requires your consent where required by law. You may accept or decline through the cookie banner or the cookie settings panel. | Up to 24 months. |
We use a small number of trusted service providers whose technologies may set cookies or read information from your device on our behalf. These providers fall into categories including authentication, product analytics and error monitoring. Each provider is contractually restricted to using the information solely for the purposes we specify. Providers are not permitted to track learners across unrelated websites or to use learner information for behavioural advertising.
We do not name specific third-party vendors in this Policy in order to keep it stable across product iterations. A current list of cookie-setting service providers is maintained in the cookie settings panel accessible from the footer of the Service.
If you have questions about this Cookie Policy or the cookies used on the Service, contact:
Privacy Officer, TutorCloud AU/NZ
We may update this Cookie Policy to reflect changes in the cookies we use, in applicable law, or in industry practice. The current version and effective date are always shown at the top of this document.
Effective Date: 24th January 2026. Version 1.0.
This Cookie Policy should be read together with the TutorCloud.AI Privacy Policy (AU/NZ) and Terms of Use (AU/NZ)
Effective Date: 24th January 2026
Transparent disclosure of
how we use cookies
No tracking or
advertising for children
Manage your cookie
preferences
A cookie is a small text file that a website places on your device (computer, tablet, or mobile) when you visit it. Cookies are widely used to make websites work efficiently, to remember user preferences, and to help website operators understand how their sites are used. Similar technologies — including web beacons, pixels, local storage, and software development kit identifiers used in mobile applications — may perform comparable functions. In this Cookie Policy, references to “cookies” include those similar technologies unless the context requires otherwise.
TutorCloud.AI is intentionally light in its use of cookies. We use only what is reasonably needed to run the Service, remember your preferences, and understand aggregate usage. We do not use cookies for third-party behavioural advertising on the Service, and we do not permit third-party behavioural tracking on any part of the Service directed to Children or on School Accounts.
2.1 Strictly Necessary Cookies
These cookies are essential to enable you to move around the Service and use its features, such as accessing secure areas, authenticating your session, maintaining basic security controls, and remembering that you have logged in. Without these cookies, the Service cannot function properly. You cannot opt out of strictly necessary cookies, though you can block them by adjusting your browser settings — in which case the Service may not work correctly.
Typical purposes served: session authentication, security and abuse-prevention, load balancing, and remembering your consent and preference choices.
2.2 Preference Cookies
These cookies allow the Service to remember choices you make (such as language and region) and provide enhanced, more personal features. The information collected by these cookies is used only to remember your preferences.
2.3 Analytics Cookies (First-Party, Privacy-Respecting)
We use a limited set of first-party analytics cookies to understand how users interact with the Service in aggregate — for example, which pages are visited, which features are used, and where errors occur — so that we can improve the Service. Where analytics processing occurs for Children or on School Accounts, we configure it in accordance with COPPA, SOPIPA, and applicable state student data privacy laws, including by disabling cross-site tracking, disabling advertising features, and limiting the retention of identifiers.
We do not use marketing, retargeting, or cross-context behavioural advertising cookies within the authenticated learning environment, and we do not permit those cookies to operate on any Service page directed to Children.
Some cookies may be set by third-party service providers that we engage to help us operate the Service — for example, a session-security provider or an error-reporting provider. Where used, such third-party cookies are limited to the operational purpose for which they are set and are subject to contracts that prohibit unrelated use. We do not sell information collected by cookies, and we do not share it for cross-context behavioural advertising, as those terms are defined under the CCPA/CPRA.
You can control cookies in several ways:
We may update this Cookie Policy from time to time. When we do, we will revise the Effective Date at the top of this Cookie Policy. If we make material changes, we will notify you as described in our Privacy Policy.
Questions about this Cookie Policy may be sent to privacy@licensee94cb82ad2-rqbio.wpcomstaging.com.